enTourage Pocket eDGe - General Troubleshooting; Device Start and Input Response Issues; Screen and Battery Performance Issues

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General Troubleshooting
FormoretroubleshootinginformationvisittheenTourageSystemsKnowledgeBaseatwww.
entourageedge.com/support.
Device Does Not Start
• CheckthePowerLED.
• IftheLEDisred,connectthecharger.ThePowerLEDshouldashgreenwhilethebatteryischarging.
• Toreplaceafailedbattery,visitwww.entourageedge.com.
Not Responding to Input
• Isthetabletlocked?Tounlockit,pressthemenubutton,thenpressitagain.
• Ifthedeviceisnotrespondingtoinputandyouhavecheckedthebatterylevel,turnthepoweroffusingthe
powerswitch,thenturnthepowerbackon.
Tablet or Reader Screen Input Problems
Screencalibrationmaybeoff.SeeCalibratingtheReaderScreenorCalibratingthe
Tabletfordetails.
Checkwhichtoolisselected.Ifyouhavehighlighterselected,forexample,youcannot
openlinksinabook.
Battery Loses Power Quickly
• Youshouldpoweroffthedevicewhenyouarenotusingit.
• Certainfunctionssuchaswatchingvideoswillconsumemorebatterypower.
• Youshouldchargethebatteryovernightbeforerstuse.
• Youcanadjustthetablettimeouttosavebatterypower.SeeScreenTimeoutformoredetails.
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