enTourage Pocket eDGe - Registration Troubleshooting; Adobe and Entourage Store Registration Errors; Device Registration Error Codes

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Registration Troubleshooting

Whenyouareregisteringyourdeviceyouwillneedtoenterausernameandpassword

toconnectwiththeenTourageserver.

IfyoualreadyhaveanAdobeusernameandpassword,youneedtoenterthatuser-

nameandpasswordherealsooruseadifferentemailaddressthantheoneyouhave

usedtoregisterwithAdobeoryouwillnotbeallowedtocontinue.

Visitwww.entourageeDGe.com/supportformoreinformationonregistrationissues.

Thereareanumberoferrormessagesyoumayreceivewhenregistrationdoesnot

succeed.

Adobe Registration Errors

Code1ThereisaproblemsigninginatAdobe.Checkyourcredentialsandtryagain.

Code2YourusernameorpasswordareinvalidatAdobe.Checkyourcredentialsandtry

again.

Code3AdobehasindicatedthatyourselectedcountrycannotusetheirDRM.

Code4Yourusernameisnotavalidemailaddress.Checkyourcredentialsandtryagain.

Code5Oneofyourentries(element)isinvalid.Checkyourcredentialsandtryagain.

Code6Oneofyourentries(attribute)isinvalid.Checkyourcredentialsandtryagain.

Code7Adobeinternalerror

Code8Adobegenericerror

Code9Networkconnectionerror.Pleasetryagain.(TheserveratAdobetimedout.)

Code10Networkconnectionerror.Pleasetryagain.(TheserveratenTourageSystemsInc.

timedout.)

Entourage Store Registration Errors

Code20Bothrstnameandlastnamemustbespecied

Code21Emailaddressmustbespecied

Code22Passwordmustbespecied

Code23Invalidemailaddress

Code24Passwordmustcontainatleastsixcharacters

Code25Yourpasswordcannotbethesameasyouremailaddress

Code26Anaccountwiththisemaildoesnotexist.Pleasecreateanewaccountrst

Code27Anaccountalreadyexistswiththisemailbutthepasswordthatyouentereddoes

notmatch

Device Registration Errors

Code41Youruseraccountpasswordisincorrect.Pleaseensureyourpasswordiscorrect

andtryagain.

Code42Thisdeviceisalreadyregisteredtoanotheruserandcannotberegisteredagain

untilitisdesignatedasTransferrable.

Code43Thisdeviceistransmittingbaddata.Pleasetryagain.

Code44Anunexpectedservererrorhasoccurred.Pleasetryagain.

Code45Anunexpecteddeviceerrorhasoccurred.Pleasetryagain.

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