What to do if Entrust Sigma DS2 Printer magnetic stripe data was sent in unsupported encoding format?
If the magnetic stripe data was sent in an encoding format not supported by the track on your Entrust printer, review the encoding format setting for the tracks in the Printer Dashboard.
What causes temporary communication problem with Entrust Sigma DS2 Printer?
If you are experiencing a temporary communication problem with your Entrust printer, check the following: Avoid using USB extension cables as they can cause communication issues. Ensure that you are using a USB cable that is no more than 6 feet (2 meters) long and rated for USB 3.0 data transmission. If you are using a USB hub, it is recommended to use a self-powered hub.
Why Entrust Printer cannot use the installed ribbon?
If your Entrust printer cannot use the installed ribbon, use ribbon specifically designed for this printer model to ensure compatibility and proper function.
What to do if Entrust Printer shows available but Message 500 displays?
If the Printer Properties > Status tab shows the printer is available, but Message 500 still displays after sending a card to print, ensure that you're using the same type of data cable (USB or network) that was used during the initial printer installation, as you cannot switch cable types after setup. Also, verify that both ends of the data cable are securely connected. If necessary, replace a defective USB cable.
Why is printing blurred on Entrust Sigma DS2?
If the printing appears blurred on your Entrust printer, it might be because the cards have a matte finish instead of a glossy one. Use cards that meet the printer's requirements for optimal print quality.
What to do if Entrust Sigma DS2 Printer is unlocked?
If your Entrust printer is unlocked, make sure that all access doors are closed securely and locked.
What to do if Entrust Sigma DS2 Printer is paused while printing?
If your Entrust printer is paused while printing, press the printer’s USER button to resume the printing process.
Why Entrust Card Printer Driver sample card does not print?
If the Card Printer Driver sample card or magnetic stripe test cards do not print on your Entrust printer, ensure that 'Enable bidirectional support' is selected on the Printer Properties > Ports tab to allow printing from the Card Printer Driver.
Why do cards look faded on Entrust Sigma DS2 Printer?
If your Entrust printer cards look faded, it might be because the image capture system needs adjustment. Adjust the color settings to resolve this issue.
What to do if Entrust Sigma DS2 data cable is damaged?
If the data cable of your Entrust printer is damaged or frayed, power off the printer first. If you have a spare cable, replace the damaged one. Otherwise, contact your service provider to order a new data cable.
Overview of the manual's content and purpose.
Defines the target users of this printer manual.
Provides contact information for technical assistance.
General description of the Sigma card printers' capabilities and models.
Detailed breakdown and illustration of the printer's physical parts.
Identifies and explains ports and connectors on the printer's left side.
Details components visible on the front and right side of the printer.
Instructions on opening the printer cover and details on locks.
Specifics about the multi-hopper configuration and its components.
Explanation of cartridges and their loading mechanism for multi-hopper.
Description of internal parts like the printhead and ribbon mechanism.
Information on print ribbons, cartridges, and cleaning rollers.
Details on the all-in-one print ribbon cassette.
Description of modules and connections located on the back of the printer.
Explanation of the configuration label and its meaning.
Introduces the printer, its system, controls, and navigation via LCD.
Instructions for finding the printer's IP address (IPv4 and IPv6).
Procedures for printing cards, test cards, and loading supplies.
How to access and use the Printer Dashboard for management.
Prerequisites and checks before starting card printing.
Steps for printing cards using ID software or other applications.
Instructions for cleaning the printer, printhead, and using the cleaning card.
Steps to ready the printer after maintenance or for initial use.
How to remove rejected cards from the printer.
Identifying and resolving common issues in the card production system and printer functions.
Troubleshooting common issues during printer installation (USB/Network).
Resolving problems with the card printer driver and communication links.
Diagnosing and fixing issues related to the quality of printed cards.
Troubleshooting magnetic stripe encoding and print ribbon problems.
Procedures for removing jams and responding to printer messages.
Explains specific messages from the driver and SDK.
General| Print Resolution | 300 dpi |
|---|---|
| Card Capacity Input Hopper | 125 cards |
| Card Capacity Output Hopper | 25 cards |
| Connectivity | USB, Ethernet |
| Print Technology | Direct-to-card dye-sublimation / resin thermal transfer |
| Card Sizes | CR80 |
| Operating System Support | Windows 7, Windows 8.1, Windows 10, Windows Server 2016, Windows Server 2012, Windows Server 2008 |
| Card Thickness | 0.010 inches to 0.040 inches (0.25 mm to 1.02 mm) |
| Print Speed | Up to 250 cards per hour (YMCKO) |
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