Entrust Sigma DS2 User Manual

August 2020
528060-001, Rev A
User’s Guide
Sigma DS1, DS2, and DS3 Direct to Card Printers

Entrust Sigma DS2 Specifications

General

Print Resolution	300 dpi
Card Capacity Input Hopper	125 cards
Card Capacity Output Hopper	25 cards
Connectivity	USB, Ethernet
Print Technology	Direct-to-card dye-sublimation / resin thermal transfer
Card Sizes	CR80
Operating System Support	Windows 7, Windows 8.1, Windows 10, Windows Server 2016, Windows Server 2012, Windows Server 2008
Card Thickness	0.010 inches to 0.040 inches (0.25 mm to 1.02 mm)
Print Speed	Up to 250 cards per hour (YMCKO)

Summary

Introduction to the Sigma Card Printers

About this Manual

Overview of the manual's content and purpose.

Intended Audience

Defines the target users of this printer manual.

Technical Support Information

Provides contact information for technical assistance.

About the Sigma Card Printers

Sigma Card Printers Overview

General description of the Sigma card printers' capabilities and models.

Printer Components Overview

Detailed breakdown and illustration of the printer's physical parts.

Printer Left Side Components

Identifies and explains ports and connectors on the printer's left side.

Printer Front and Right Side Components

Details components visible on the front and right side of the printer.

Printer Cover and Locks

Instructions on opening the printer cover and details on locks.

Multi-Hopper Printer Configuration

Specifics about the multi-hopper configuration and its components.

Multi-Hopper Cartridge and Loading

Explanation of cartridges and their loading mechanism for multi-hopper.

Internal Printer Components

Description of internal parts like the printhead and ribbon mechanism.

Print Ribbon System

Information on print ribbons, cartridges, and cleaning rollers.

Prefilled Print Ribbon Cassette

Details on the all-in-one print ribbon cassette.

Printer Back Connections

Description of modules and connections located on the back of the printer.

Printer Configuration Label

Explanation of the configuration label and its meaning.

Using the Printer

Printer Overview, Controls, and Interface

Introduces the printer, its system, controls, and navigation via LCD.

Network Configuration and IP Address Retrieval

Instructions for finding the printer's IP address (IPv4 and IPv6).

Card Printing Operations and Supplies Management

Procedures for printing cards, test cards, and loading supplies.

Printer Management Dashboard

How to access and use the Printer Dashboard for management.

Print Cards

Preparing to Print Cards

Prerequisites and checks before starting card printing.

Printing Cards from Software

Steps for printing cards using ID software or other applications.

System Maintenance

Printer Cleaning Procedures

Instructions for cleaning the printer, printhead, and using the cleaning card.

Preparing Printer for Use

Steps to ready the printer after maintenance or for initial use.

Emptying the Reject Tray

How to remove rejected cards from the printer.

Troubleshooting

Basic Troubleshooting Steps

Identifying and resolving common issues in the card production system and printer functions.

Installation Problems

Troubleshooting common issues during printer installation (USB/Network).

Printer Driver and Communication Issues

Resolving problems with the card printer driver and communication links.

Card Appearance Problems

Diagnosing and fixing issues related to the quality of printed cards.

Magnetic Stripe and Ribbon Issues

Troubleshooting magnetic stripe encoding and print ribbon problems.

Clearing Card Jams and Error Messages

Procedures for removing jams and responding to printer messages.

Driver-Specific Messages

Explains specific messages from the driver and SDK.