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Solving Problems | 153
Your print has gaps or
appears faint.
◗ Check the expiration date printed on each of the ink cartridges. If the
cartridge is too old, replace it as described on page 124.
◗ Make sure the Media Type setting in the printer software is correct.
◗ Run a nozzle check and cleaning cycle (see page 118).
◗ Check the ink indicators and light and replace ink cartridges if your ink supply
is low, as described on page 124. (If you replace ink cartridges with the
printer turned off, the ink indicators will not be accurate.)
◗ The paper thickness setting is not correct for your paper. Use your printer
software (page 95 for OS X or page 75 for Windows) to choose the correct
setting. When you’re done printing with a custom paper configuration, be
sure to return the setting to standard (STD).
◗ The PLATEN GAP setting is too wide. Use the menu system to change the
setting to STANDARD, or to NARROW if printing on very thin paper. See
page 55 for instructions.
Your print appears blurry or
smeared.
◗ Make sure the Media Type setting in the printer software is correct.
◗ If you’re printing on non-Epson media, you may need to adjust the paper
thickness setting, drying time, or color density. Use your printer software
(page 95 for OS X or page 75 for Windows) to choose the correct setting.
When you’re done printing with a custom paper configuration, be sure to
return the setting to standard (STD).
◗ Your paper doesn’t meet the required specifications or wasn’t stored in a
dry, humidity-free environment. Load new paper.
◗ If you’re using cut sheet media, make sure the printable side is face-up.
◗ Ink has leaked into the paper path. Wipe the paper path area of the printer
with a soft, clean cloth. See page 139 for cleaning instructions.
◗ Turn off the High Speed setting. See page 84 for instructions.
◗ The PLATEN GAP setting is too narrow. Use the control panel to change the
setting to WIDE or WIDER. See page 55 for instructions.
◗ Run a nozzle check and cleaning cycle (see page 118).
◗ You may need to uninstall and reinstall the printer driver (see page 161).
◗ If ink is smeared on the back of your print, make sure PAPER SIZE CHECK is
ON in the control panel menu. This prevents printing beyond the edge of the
paper and soiling the inside of the printer.
Problem Solution
SP4900_uguide.book Page 153 Tuesday, December 9, 2014 12:30 PM
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