Contacting Customer Support........................................................... 100
Before Contacting Epson. . . . . ...................................................... 100
Help for Users in Europe. . . . ....................................................... 101
Help for Users in Australia......................................................... 101
Help for Users in Singapore. ........................................................ 102
Help for Users in Vietnam.......................................................... 102
Help for Users in Indonesia......................................................... 103
Help for Users in Hong Kong....................................................... 105
Help for Users in Malaysia.......................................................... 105
Help for Users in the Philippines.................................................... 106
Chapter 7 Options and Consumables
Replacing the Ribbon Cartridge.......................................................... 108
Genuine Epson ribbon cartridge..................................................... 108
Replacing the ribbon cartridge...................................................... 108
Cut Sheet Feeder...................................................................... 112
Installing the cut sheet feeder....................................................... 112
Loading paper to the cut sheet feeder................................................. 114
Loading paper manually using the sheet guide......................................... 116
Switching between the tractor and the cut sheet feeder.................................. 117
Automatic Sheet Alignment Unit........................................................ 118
Installing the automatic sheet alignment unit.......................................... 118
Loading paper using the automatic sheet alignment unit. . . . . . ........................... 120
Adjusting the printing position.......................................................... 121
Chapter 8 Product Information
Printer Specifications.................................................................. 122
Mechanical...................................................................... 122
Electronic........................................................................ 124
Electrical........................................................................ 125
Environmental................................................................... 126
Paper........................................................................... 126
Printable area.................................................................... 134
System Requirements.............................................................. 136
Command Lists....................................................................... 136
Epson ESC/P control codes......................................................... 136
DLQ-3500II/DLQ-3500IIN User’s Guide
Contents 6
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