2. If a cut sheet feeder or an automatic sheet alignment unit is installed, remove it from the printer.
3. If continuous paper is jammed in the printer, tear off the fresh supply and the printed pages at the
perforation nearest the printer, and then open the sprocket cover to release the paper.
4. Turn the knob on the right side of the printer to remove the paper and gently pull the paper out of
the printer. When turning the knob, pay attention to the direction you are turning the paper so
that it is not being rolled back inside the printer.
!
Caution:
Use the knob on the right side of the printer to clear paper jams only when the printer is off.
Otherwise, you may damage the printer or change the top-of-form or tear off position.
5. If paper is stuck in front, open the paper bail and remove the paper by rotating the knob counter
clockwise and gently pull the paper out of the printer.
If paper is stuck where the printer loads it and it is difficult to remove by turning the knob counter
clockwise, turn the knob clockwise to remove the paper and gently pull the paper out of the
printer.
Remove any remaining pieces of paper.
6. Make sure you close the paper bail and the printer cover, and then turn on the printer.
Make sure no error or warning messages are displayed on the LCD screen.
DLQ-3500II/DLQ-3500IIN User’s Guide
Troubleshooting 95
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