The computer that will save the received faxes is not turned on.
Solutions
When you have made settings to save received faxes to a computer, turn on the computer. e received
fax is deleted once it has been saved to the computer.
The sender has sent the fax without header information.
Solutions
Ask the sender if header information is setup on their fax machine. Or, disable Fax Header Blank in
Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes that do not include
header information are blocked when this setting is enabled.
The sender's fax number has not been registered in the contacts list.
Solutions
Register the sender's fax number to contact list. Or disable Caller not in Contacts in Settings > Fax
Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have not been
registered to this list are blocked.
The sender's fax number has been registered to the Rejection Number List.
Solutions
Make sure that the sender's number can be deleted from the Rejection Number List before deleting it.
Delete it from Settings > Fax Settings > Basic Settings > Rejection Fax > Edit Blocked Number list. Or
disable the Rejection Number List in Settings > Fax Settings > Basic Settings > Rejection Fax >
Rejection Fax. Faxes sent from numbers that have not been registered to this list are blocked when this
setting is enabled.
Subscribing to a call forwarding service.
Solutions
If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact
the service provider.
Cannot Send Faxes to a Specic Recipient
e following causes can be considered.
The recipient's machine takes a long time to answer.
Solutions
If the recipient machine does not pick up your call within 50 seconds aer the printer has nished
dialing, the call ends with an error. Dial using a connected telephone to check how long it takes before
you hear a fax tone. If it takes more than 50 seconds, add pauses aer the fax number to send the fax. e
is used to enter pauses. A hyphen is entered as the pause mark. One pause is about three seconds.
Add multiple pauses as needed.
Solving Problems
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Cannot Print, Scan, or Fax
>
Cannot Send or Receive Faxes
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