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Troubleshooting
Error messages and remedies
When a problem occurs with this product, the ERROR LED turns on or flashes, and an error message appears on the
LCD. Check the message, and perform the proper remedy.
The alarm tone sounds.
Refer to this information together with the Help file for EPSON Total Disc Monitor and the
information available on the Epson website.
Error Message Remedy
Notification
Sound
Arm move error The arm cannot be moved.
Perform the procedure below.
1. Turn off the power.
2. Open the disc cover, and remove any dust or foreign
objects that are inside.
3. Turn on the power.
If the same error message still appears, repair is required.
Please contact Customer Support.
Cannot unlock
disc cover
Press the or Cancel button, and perform the unlock
operation of the disc cover again. Open the disc cover after
“Disc cover can be opened” appears on the LCD. See
“Unlocking the disc cover” on page 19 in this guide for the
disc cover unlocking procedure.
CMOS checksum
error
If the same error message appears repeatedly, repair is
required. Please contact Customer Support. Also, in some
cases, the product’s internal clock may not be operating
correctly. Please ask the administrator for the proper remedy.
Disc cover
open
Close the disc cover.
This product is currently operating.
Close the disc cover.
• Do not open the disc cover while a job is being processed
(while the BUSY LED flashes). This could adversely affect the
writing or printing quality.
• To ensure safety during arm operation, never insert your
hands.
• Do not operate any stackers while the arm is moving. This
could damage the arm.
Disc drop error The arm dropped the disc while transferring it.
Remove the dropped disc, turn off the power, and then turn
on the power again.
Note
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