Troubleshooting 10-19
Change the setting to Roll Paper, then cut the paper off at the
back of the printer. Turn the printer power off to remove the
paper from the front of the printer, then reload the roll paper
as described in “Loading the Roll Paper” on page 2-1.
❏ Check for jammed paper or foreign objects inside the printer.
Open the printer cover and make sure that no paper or foreign
objects are jammed in the printer. Check around the sheet
feeder slot as well. Remove any jammed paper as described
in “Removing the Roll Paper from the Printer” on page 2-13.
Do not attempt to remove the paper by force. If you cannot
remove the paper or foreign object easily, contact your dealer
for assistance.
Paper does not feed correctly when using the
double-sided printing feature
If multiple pages feed when using the double-sided printing
feature, remove the paper as instructed in “Multiple pages feed”
on page 10-16. You may be able to reuse the pages that were fed
in error. Make sure that the paper is not wrinkled or creased, then
reload it properly to ensure that no pages are skipped and that
the document is printed correctly.
If paper jams when using the double-sided printing feature,
remove the paper as instructed in “The paper jams” on page 10-17.
If a number of print jobs have been sent to the printer, check the
page settings in your application and confirm that the paper is
loaded properly to ensure that no pages are skipped and that the
document is printed correctly.
Printer Does Not Print
If the printer does not print, check and see if one of the following
error indications is displayed, then try the solutions listed.
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