Troubleshooting 10-21
All lights are off
Try one or more of these solutions:
❏ Press the 
P
power button to make sure that the printer is on.
❏ Turn off the printer and make sure that the power cord is 
securely plugged in.
❏ Make sure that your outlet works and is not controlled by a 
wall switch or timer.
Lights came on and then went out
The printer’s voltage may not match the outlet rating. Turn off the 
printer and unplug it immediately. Then, check the printer labels.
If the voltage does not match, DO NOT PLUG YOUR PRINTER 
BACK IN. Contact your dealer.
Only the power light is on
Try one or more of these solutions:
❏ Turn off the printer and computer. Make sure that the 
printer’s interface cable is securely plugged in.
❏ Make sure that there is no packing material in the printer.
❏ Turn off the printer and the computer and disconnect the 
printer’s interface cable. Then, print an operation check page. 
See “Running a printer operation check” on page 10-5.
If the check page prints correctly, make sure that the printer 
software and your application are installed correctly.
❏ If you are trying to print a large image, your computer may 
not have enough memory to print. Try printing a smaller 
image.