Related tasks
Checking for Clogged Print Head Nozzles
Cleaning the Print Head
Aligning the Print Head
Viewing and Changing Media Settings
Printed Media is Stained or Marred
If the printed media is stained or the surface is marred, try these solutions:
• Make sure the media is not too thick or thin. Check that it meets the media specifications for your
product and RIP software.
• Check that the media is not creased or folded, causing it to contact the print head. If necessary, load
new media.
• Adjust the Platen Gap setting on the product control panel to prevent the print head from striking the
media as you print.
• If the edge of the media is marred, set the Roll Paper Margin setting on the product control panel to
the Top35mm/Bottom15mm setting. If the bottom edge of the media is marred, select a setting with a
150 mm bottom margin.
• Feed and eject paper to clean the rollers inside the product.
Parent topic: Solving Print Quality Problems
Related references
Paper Menu Settings
Setup Menu Settings
Paper Specifications
Related tasks
Loading Media
Cleaning the Product
Image is not Positioned Correctly on the Media
If the printed image is not positioned correctly on your media, try these solutions:
• Make sure you loaded the media correctly and selected the correct margin settings for it on the
product control panel.
• Make sure you specified the correct print area in your printing software.
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