Epson WF-2960

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WF-2960 User 's Guide

Welcome to the WF-2960 User's Guide.

For a printable PDF copy of this guide, click here.

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Table of Contents3
WF-2960 User's Guide13
Product Basics14
Product Parts Locations14
Product Parts - Front and Top15
Product Parts - Inside17
Product Parts - Back18
Using the Control Panel18
Control Panel Buttons and Lights19
The LCD Screen20
Status Icon Information20
Navigating the LCD Screen21
Entering Characters on the LCD Screen22
Viewing Animations23
Changing LCD Screen Language23
Selecting the Date and Time23
Adjusting Control Panel Sounds25
Turning off the Operation Time out Setting25
Preventing PC Connection Via USB25
Using Power Saving Settings26
Changing the Sleep Timer Settings26
Changing the Power off Timer Settings26
Using the Epson Smart Panel Mobile App26
Voice-Activated Printing27
Epson Connect Solutions for Smartphones, Tablets, and more28
Setting up Epson Connect Services28
Using Epson Email Print29
Using Epson Remote Print29
Using Epson Scan to Cloud30
Using Airprint31
Setting up Printing on a Chromebook32
Android Printing Using the Epson Print Enabler32
Using Epson Print and Scan App with Windows Tablets32
Using the Mopria Print Service33
Wi-Fi or Wired Networking34
Network Security Recommendations34
Wi-Fi Infrastructure Mode Setup35
Selecting Wireless Network Settings from the Control Panel36
Wi-Fi Direct Mode Setup38
Enabling Wi-Fi Direct (Simple AP) Mode39
Wi-Fi Protected Setup (WPS)40
Using WPS to Connect to a Network40
Printing a Network Status Sheet41
Printing a Network Connection Report41
Network Connection Report Codes and Messages43
Changing or Updating Network Connections48
Accessing the Web Config Utility48
Changing a USB Connection to a Wi-Fi Connection49
Changing a Wi-Fi Connection to a Wired Network Connection49
Connecting to a New Wi-Fi Router50
Disabling Wi-Fi Features51
Disabling Wi-Fi Direct (Simple AP) Mode51
Loading Paper53
Loading Paper in the Cassette53
Paper Loading Capacity60
Double-Sided Printing Capacity61
Borderless Paper Type Compatibility63
Compatible Epson Papers64
Paper or Media Type Settings - Printing Software66
Selecting the Paper Settings - Control Panel67
Paper Type Settings - Control Panel67
Selecting the Default Paper Source Settings68
Paper Source Settings Options68
Selecting the Universal Print Settings69
Universal Print Settings Options70
Placing Originals on the Product71
Placing Originals on the Scanner Glass71
Placing Originals in the Automatic Document Feeder73
ADF Original Document Specifications76
Copying78
Copying Documents or Photos78
Copying ID Cards or Borderless Photos79
Copying Options79
Printing from a Computer82
Printing with Windows82
Selecting Basic Print Settings - Windows83
Print Quality Options - Windows85
Multi-Page Printing Options - Windows85
Selecting Double-Sided Printing Settings - Windows86
Double-Sided Printing Options - Windows88
Print Density Adjustments - Windows88
Selecting Additional Layout and Print Options - Windows89
Custom Color Correction Options - Windows91
Image Options and Additional Settings - Windows92
Header/Footer Settings - Windows93
Selecting a Printing Preset - Windows94
Selecting Extended Settings - Windows95
Extended Settings - Windows97
Printing Your Document or Photo - Windows98
Checking Print Status - Windows100
Locking Printer Settings - Windows100
Locked Setting Options102
Selecting Default Print Settings - Windows103
Changing the Language of the Printer Software Screens104
Changing Automatic Update Options105
Printing with the Built-In Epson Driver - Windows 10 S106
Selecting Print Settings - Windows 10 S107
Printing on a Mac110
Selecting Basic Print Settings - Mac111
Print Quality Options - Mac115
Print Options - Mac115
Selecting Page Setup Settings - Mac116
Selecting Print Layout Options - Mac117
Selecting Double-Sided Printing Settings - Mac117
Double-Sided Printing Options and Adjustments - Mac119
Managing Color - Mac119
Color Matching and Color Options - Mac120
Selecting Printing Preferences - Mac121
Printing Preferences - Mac122
Printing Your Document or Photo - Mac123
Checking Print Status - Mac124
Printing from a Smartphone or Tablet125
Printing with Epson Photo125
Cancelling Printing Using a Product Button125
Scanning126
Starting a Scan126
Starting a Scan Using the Product Control Panel126
Scanning to a Connected Computer127
Scanning to the Cloud128
Setting up a WSD Port (Windows 7/Windows Vista)129
Control Panel Scanning Options130
Starting a Scan Using Epson Scansmart131
Starting a Scan Using the Epson Scan 2 Icon132
Starting a Scan from a Scanning Program135
Starting a Scan from a Smartphone or Tablet137
Scanning a Document in Epson Scansmart137
Saving a Scan140
Attaching a Scan to Email141
Sending a Scan to a Cloud Service142
Printing a Scan143
Selecting Epson Scansmart Settings145
Changing the Epson Product145
Changing the Scan Settings146
Changing the File Name Settings148
Changing the Save Settings149
Save Settings151
Customizing Action Icons153
Scanning in Epson Scan 2154
Additional Scanning Settings - Main Settings Tab157
Additional Scanning Settings - Advanced Settings Tab158
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2159
Image Format Options160
Scan Resolution Guidelines161
Faxing163
Connecting a Telephone or Answering Machine163
Setting up Fax Features166
Setting up Basic Fax Features167
Using the Fax Setup Wizard167
Selecting the Line Type169
Setting the Number of Rings to Answer169
Selecting Advanced Fax Settings170
Basic Settings - Fax171
Receive Settings - Fax173
Report Settings - Fax174
Security Settings - Fax175
Setting up the Fax Utility - Windows175
Setting up Fax Features Using the Fax Utility - Mac177
Setting up Contacts and Contact Groups178
Setting up Contacts Using the Product Control Panel179
Creating a Contact or Group179
Editing or Deleting a Contact or Group179
Sending Faxes180
Sending Faxes from the Product Control Panel180
Sending a Fax Using the Keypad, Contact List, or History181
Fax Sending Options183
Sending a Fax at a Specified Time184
Dialing Fax Numbers from a Connected Telephone185
Sending Faxes Using the Fax Utility - Windows186
Sending Faxes Using the Fax Utility - Mac188
Receiving Faxes191
Fax Reception191
Receiving Faxes Automatically192
Receiving Faxes Manually192
Receiving a Fax by Polling193
Saving and Viewing Received Faxes193
Checking Fax Status194
Printing Fax Reports195
Fax Report Options195
Replacing Ink Cartridges and Maintenance Boxes196
Ink Safety Precautions196
Check Cartridge and Maintenance Box Status198
Checking Cartridge and Maintenance Box Status on the LCD Screen199
Checking Cartridge and Maintenance Box Status - Windows199
Checking Cartridge and Maintenance Box Status - Mac202
Purchase Epson Ink Cartridges and Maintenance Box204
Ink Cartridge and Maintenance Box Part Numbers204
Removing and Installing Ink Cartridges205
Printing with Black Ink and Expended Color Cartridges211
Printing with Expended Color Cartridges - Control Panel211
Printing with Expended Color Cartridges - Windows211
Printing with Expended Color Cartridges - Mac212
Conserving Low Black Ink with Windows214
Maintenance Box Replacement214
Adjusting Print Quality216
Print Head Maintenance216
Print Head Nozzle Check217
Checking the Nozzles Using the Product Control Panel217
Checking the Nozzles Using a Computer Utility218
Print Head Cleaning221
Cleaning the Print Head Using the Product Control Panel221
Cleaning the Print Head Using a Computer Utility223
Power Cleaning227
Power Cleaning Using the Product Control Panel227
Power Cleaning Using a Computer Utility228
Print Head Alignment230
Aligning the Print Head Using the Product Control Panel230
Cleaning the Paper Guide231
Cleaning and Transporting Your Product234
Cleaning Your Product234
Cleaning the Paper Rollers238
Cleaning the Print Head Path240
Transporting Your Product243
Solving Problems247
Checking for Software Updates247
Product Status Messages248
Running a Product Check251
Resetting Control Panel Defaults252
Solving Setup Problems252
Product Does Not Turn on or off252
Noise after Ink Installation253
Software Installation Problems253
Solving Network Problems254
Product Cannot Connect to a Wireless Router or Access Point254
Network Software Cannot Find Product on a Network256
Product Does Not Appear in Mac Printer Window257
Wireless Network Connection Is Unstable on a Mac258
Cannot Print over a Network258
Cannot Scan over a Network259
Solving Copying Problems260
Product Makes Noise, but Nothing Copies260
Product Makes Noise When It Sits for a While261
Originals Do Not Feed from the Automatic Document Feeder261
Copies Have Incorrect or Faint Colors261
Position, Size, or Margins of Copies Are Incorrect262
Solving Paper Problems262
Paper Feeding Problems263
Paper Jam Problems Inside the Product263
Paper Jam Problems in the Rear Cover266
Document Jams in the Automatic Document Feeder268
Paper Ejection Problems272
Solving Problems Printing from a Computer272
Nothing Prints273
Product Icon Does Not Appear in Windows Taskbar274
Printing Is Slow275
Solving Page Layout and Content Problems277
Inverted Image277
Too Many Copies Print278
Blank Pages Print278
Incorrect Margins on Printout279
Border Appears on Borderless Prints279
Incorrect Characters Print280
Incorrect Image Size or Position281
Slanted Printout281
Solving Print Quality Problems282
White or Dark Lines in Printout282
Blurry or Smeared Printout283
Faint Printout or Printout Has Gaps285
Grainy Printout286
Incorrect Colors287
Solving Scanning Problems288
Scanning Software Does Not Operate Correctly288
Cannot Start Epson Scan 2289
Scanning Is Slow290
Cannot Save a Scan to a Shared Folder over a Network291
Solving Scanned Image Quality Problems292
Scanned Image Quality Problems293
Image Consists of a few Dots Only294
Line of Dots Appears in All Scanned Images295
Straight Lines in an Image Appear Crooked295
Characters Are Not Recognized During Conversion to Editable Text (OCR)295
Image Colors Are Patchy at the Edges296
Ripple Patterns Appear in an Image296
Scanned Image Edges Are Cropped297
Resetting the Epson Scan 2 Settings297
Solving Faxing Problems297
Cannot Send or Receive Faxes298
Cannot Receive Faxes with a Telephone Connected to Your Product301
Fax Memory Full Error Appears301
Fax Quality Is Poor302
Sent Fax Is Received in an Incorrect Size302
Received Fax Is Not Printed303
Uninstall Your Product Software303
Uninstalling Product Software - Windows303
Uninstalling Product Software - Mac305
Where to Get Help305
Technical Specifications307
Windows System Requirements307
Mac System Requirements308
Paper Specifications309
Printable Area Specifications310
Automatic Document Feeder (ADF) Specifications312
Scanning Specifications312
Fax Specifications313
Ink Cartridge Specifications314
Dimension Specifications315
Electrical Specifications315
Environmental Specifications316
Interface Specifications316
Network Interface Specifications316
Safety and Approvals Specifications318
Notices320
Important Safety Instructions320
General Product Safety Instructions320
LCD Screen Safety Instructions322
Wireless Connection Safety Instructions323
Telephone Equipment Safety Instructions323
Important Privacy Notice (Printer Serial Number)323
FCC Compliance Statement324
Binding Arbitration and Class Waiver326
Trademarks330
Copyright Notice330
Libtiff Software Acknowledgment331
A Note Concerning Responsible Use of Copyrighted Materials331
Default Delay Times for Power Management for Epson Products332
Copyright Attribution332

Table of Contents

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