Epson XP-4200 Series - Where to Get Help

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Where to Get Help

Technical Support Web Site..........................................173

Contacting Epson Support...........................................173

Main Page

Table of Contents2
Guide to this Manual6
Introduction to the Manuals6
Important Safety Instructions (Paper Manual)6
Start here (Paper Manual)6
User's Guide (Digital Manual)6
Information on the Latest Manuals6
Guide to Web Movie Manuals6
Searching for Information6
Printing Only the Pages You Need7
About this Manual8
Marks and Symbols8
Notes on Screenshots and Illustrations8
Operating System References8
Trademarks9
Copyright9
Important Instructions11
Safety Instructions12
Safety Instructions for Ink12
Printer Advisories and Warnings13
Advisories and Warnings for Setting up the Printer13
Advisories and Warnings for Using the Printer13
Advisories and Warnings for Using the LCD Screen14
Advisories and Warnings for Connecting to the Internet14
Advisories and Warnings for Using the Printer with a Wireless Connection14
Advisories and Warnings for Transporting or Storing the Printer14
Protecting Your Personal Information14
Part Names and Functions15
Front16
Inside16
Rear17
Guide to the Control Panel18
Control Panel19
Home Screen Configuration20
Guide to the Network Icon21
Basic Operations21
Loading Paper23
Paper Handling Precautions24
Paper Size and Type Settings24
List of Paper Types25
Loading Paper26
Precautions When Loading Letterhead Paper26
Loading Various Paper26
Loading Envelopes26
Loading Pre-Punched Paper27
Loading Long Papers27
Placing Originals28
Placing Originals29
Printing30
Printing Documents31
Printing from a Computer31
Printing Documents from Smart Devices44
Printing on Envelopes46
Printing on Envelopes from a Computer (Windows)46
Printing on Envelopes from a Computer (Mac OS)47
Printing Photos47
Printing Photos from a Computer47
Printing Web Pages47
Printing Web Pages from a Computer47
Printing Web Pages from Smart Devices47
Printing Using a Cloud Service48
Copying49
Copying Using Easy Settings50
Copying on 2-Sides50
Copying by Enlarging or Reducing51
Copying Multiple Originals Onto One Sheet51
Copying ID Card52
Copying Books52
Copying Without Margins53
Menu Options for Copying53
B&W53
Color53
(2-Sided)53
(Density)53
Reduce/Enlarge53
Paper Setting54
Multi-Page54
Quality54
Expansion54
Clear All Settings55
Basic Information on Scanning57
What Is a "Scan57
Scanning Uses57
Available Scanning Methods57
Recommended File Formats to Suit Your Purpose59
Recommended Resolutions to Suit Your Purpose59
Scanning Originals to a Computer60
Scanning from the Control Panel60
Scanning from a Computer61
Scanning Originals to the Cloud62
Menu Options for Scanning63
B&W/Color63
Jpeg/Pdf63
Original Type64
Scan Settings64
Contrast64
Clear All Settings64
Scanning Originals Using WSD64
Setting up a WSD Port65
Scanning Originals to a Smart Device66
Advanced Scanning67
Scanning Multiple Photos at the same Time67
Maintaining the Printer68
Checking the Status of Consumables69
Improving Print, Copy, and Scan Quality69
Checking and Cleaning the Print Head69
Running Power Cleaning71
Preventing Nozzle Clogging72
Aligning the Print Head72
Cleaning the Paper Path for Ink Smears72
Cleaning the Scanner Glass73
Cleaning the Translucent Film74
Menu Options for Maintenance76
Cleaning the Printer77
In These Situations79
When Replacing a Computer80
Saving Power80
Disabling Your Wi-Fi Connection80
Installing the Applications Separately81
Checking if a Genuine Epson Printer Driver Is Installed - Windows82
Checking if a Genuine Epson Printer Driver Is Installed - Mac os84
Re-Setting the Network Connection84
Making Settings for Connecting to the Computer84
Making Settings for Connecting to the Smart Device85
Making Wi-Fi Settings from the Control Panel85
Checking the Printer's Network Connection Status (Network Connection Report)88
Messages and Solutions on the Network Connection Report89
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)94
About Wi-Fi Direct94
Connecting to Devices Using Wi-Fi Direct95
Disconnecting Wi-Fi Direct (Simple AP) Connection97
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID97
Adding or Changing the Printer's Connection98
To Set up a Printer on Multiple Computers98
Changing the Connection from Wi-Fi to USB99
Setting a Static IP Address for the Printer100
Transporting and Storing the Printer101
Solving Problems104
Cannot Print or Scan105
Problem Solving105
The Application or Printer Driver Do Not Work Properly106
The Printer Cannot Connect to the Network110
Paper Does Not Feed Properly113
Printing, Copying, and Scanning Quality Is Poor115
Print Quality Is Poor115
Copy Quality Is Poor123
Scanned Image Problems129
Cannot Select Paper Type or Paper Source in Printer Driver131
A Genuine Epson Printer Driver Has Not Been Installed131
A Message Is Displayed on the LCD Screen131
Paper Gets Jammed133
Removing Jammed Paper133
Preventing Paper Jams136
It Is Time to Replace the Ink Cartridges137
Ink Cartridge Handling Precautions137
Replacing Ink Cartridges139
Continue Printing Temporarily Without Replacing Ink Cartridges139
It Is Time to Replace the Maintenance Box142
Maintenance Box Handling Precautions142
Replacing a Maintenance Box143
Cannot Operate the Printer as Expected144
The Printer Does Not Turn on or off144
Operations Are Slow145
LCD Screen Gets Dark147
Operation Sounds Are Loud147
The Root Certificate Needs to be Updated147
Cannot Perform Manual 2-Sided Printing (Windows)147
The Print Settings Menu Is Not Displayed (Mac OS)148
Cannot Solve Problem148
Cannot Solve Printing or Copying Problems148
Product Information150
Paper Information151
Available Paper and Capacities151
Unavailable Paper Types153
Consumable Products Information154
Ink Cartridge Codes154
Maintenance Box Code155
Software Information155
Application for Printing from a Computer (Windows Printer Driver)155
Application for Printing from a Computer (Mac os Printer Driver)156
Application for Configuring Printer Operations (Web Config)157
Application for Updating Software and Firmware (Epson Software Updater)158
Settings Menu List158
Supply Status158
Basic Settings159
Printer Settings160
Network Settings160
Web Service Settings162
Guide Functions162
Customer Research163
Firmware Update163
Restore Default Settings163
Product Specifications164
Printer Specifications164
Scanner Specifications165
Interface Specifications165
Network Specifications165
Supported Third Party Services167
Dimensions167
Electrical Specifications168
Environmental Specifications168
System Requirements169
Regulatory Information169
Standards and Approvals169
Restrictions on Copying170
Where to Get Help172
Technical Support Web Site173
Contacting Epson Support173
Before Contacting Epson173
Help for Users in Europe173
Help for Users in Taiwan173
Help for Users in Australia174
Help for Users in New Zealand174
Help for Users in Singapore175
Help for Users in Thailand175
Help for Users in Vietnam176
Help for Users in Indonesia176
Help for Users in Hong Kong179
Help for Users in Malaysia180
Help for Users in India180
Help for Users in the Philippines180

Epson XP-4200 Series - Where to Get Help

Table of Contents

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