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SOFTWARE UPDATES
NOTICE: It is important to always keep the software of your water heater updated with the latest available
version. Software updates may be needed to address cyber security issues, fix bugs, improve existing features
and/or install new functionalities, help to reduce energy consumption, and optimize the hot water production
process.
HOW DO I MAKE SURE THAT MY SOFTWARE IS UPDATED REGULARLY?
1. Software updates are done automatically, provided that your water heater is connected to a WiFi network,
and you have downloaded the Essency App on your smartphone or tablet. Every time a software update has
taken place, you will be notified via the App.
You can also manually update your water heater by following the steps below:
• Open your MyEssency mobile application
• Select the water heater to upgrade
If a software upgrade is available, a blue cloud icon will be displayed. Click on this icon
and follow the instructions.
In addition, the App will allow you to control the heating modes and temporary functions, and get real time
information about the status of your water heater, including any fault messages. For more details on the App,
please refer to the section “App” (see page 39).
NOTICE: Without the App, the water heater CANNOT be connected to the WiFi.
2. In case you decide to uninstall the App, after having connected the water heater, your water heater will
remain connected to the WiFi network, and software updates will still be done automatically. However you
will not be notified of any updates. Furthermore, you will not have access to any other features of the App.
WHAT HAPPENS IF I DO NOT CONNECT MY WATER HEATER TO WIFI?
If you do not connect your water heater to a WiFi network, no software updates will happen throughout
the life of the machine, which may aect the functioning and performance of your water heater over time.
Furthermore, you will not benefit from any improvements or new functionalities that may become available
in the future. Therefore, in order to get the most out of your water heater, we strongly recommend to
connect the water heater.
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