Problem Possible cause Solution
LED ring shows
yellow
continuously
• Vehicle is on a timer.
• Vehicle is fully charged.
• Ground resistance is too
high (with specific vehicles,
this must be approximately
50 Ohms).
• Check that the charging plug is fully
inserted into the vehicle (check by
user).
• Change the setting of the timer in the
vehicle (check by user).
• Check the ground connection on the
electrical installation (check by
qualified electrician).
• Replace the charging cable (check by
qualified electrician).
Red LED starts
flashing
immediately after
the card is held
against the
reader.
Charge card is not authorized for
charging at Elvi.
• Check that the charge card is
registered (check by user).
• Check the settings of the charging
station in the EVBox Connect app, and
the Charging Management Platform
app if available. For more information,
contact your operator or service
provider.
• Switch off the charging station at the
circuit breaker in the power supply
cabinet then switch on, and check the
Wi-Fi reception (check by user).
• Check in the EVBox Connect app that
the Wi-Fi network is connected to the
charging station (check by user).
• If the charging station has a cellular
module, check that the charging
station has reception (check by CPO).
EN
5. Operation instructions
28
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