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Q: What are rate of change alerts?
A: Rate of Change Alerts notify you when your glucose
level is falling or rising faster than the setting you
entered in Settings > Glucose.
Q: Why am I unable to see notifications when the app
is in the background?
A: Refer to your mobile device instructions to enable the
notifications in the background.
Q: What happens to the notifications if my app is
disconnected from my smart transmitter?
A: If the app is disconnected from your smart
transmitter, but you have been wearing your smart
transmitter over your sensor, the alerts received
during that time will be sent to the app once it is
reconnected and synced with the smart transmitter.
Q: How can I sort the notifications on the ALERT
HISTORY screen?
A: The ALERT HISTORY screen has a sort filter
at the top. You can sort based on the severity levels
(yellow and blue), and alert type. Tap the desired sort
filter icon.
Q: How do I silence glucose alerts?
A: Glucose Alerts can be silenced by confirming the alert
on your mobile device and taking the appropriate
action if necessary.
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