Help & Support
17
evolis.com
If you need some help, the Evolis Web Site will offer you some technical
information in the Support & Services section.
This section provides drivers, firmware, software downloads, instruction
manuals, and gives answers to frequently asked questions (F.A.Q.).
The information below will help you to solve possible problems that can
occur when using your printer and help you to solve printing quality
issues.
A blank card is ejected from the printer
1. Check the ribbon
• Check that the ribbon is not finished or cut. Replace or reinstall the ribbon,
if necessary.
2. Check the printer cleanliness.
• Clean the print head.
3. Check the printer interface cable
• Check the connection to the computer and to the printer.
• Test with another cable of the same type.
4. Elements of the print head may be damaged.
• Print a test card
If the test card does not print, contact an Evolis Reseller for a replacement print
head.
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