Help & Support
19
Contacting an Evolis Reseller
If the suggestions given in the previous section do not enable the
problem(s) to be solved, contact your local Evolis Reseller.
When you call an Evolis Reseller, you must be near your
computer and be ready to supply the following information:
The type and the serial number of your printer
The type of configuration and the operating system you are using
A description of the incident that occurred
A description of the steps you have taken to solve the problem
For further information about the Dualys printer, the supplied CD-Rom
contains a User’s Guide as a PDF format. You can display this guide or
print it.