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Poor print quality
Small blemishes on the card
• The card surface may be dirty.
Check that your cards are perfectly clean.
Use new cards.
• Cleaning roller or print head dirty.
Launch a cleaning cycle.
Horizontal white lines
• The ribbon is not correctly fitted.
Check that there are no wrinkles on the ribbon surface.
• Print head dirty or damaged.
Clean or replace the print head.
Blurred image
• The ribbon is not correctly fitted.
Check that the ribbon is correctly positioned in the printer.
• Poor ribbon synchronization.
Open and close the printer cover to synchronize the ribbon.
• Dirty printer or cleaning roller.
Clean the printer.
• Use of incompatible cards.
Check that the cards used match the specifications.
We recommend that you purchase your cards from an Edikio by Evolis reseller.
Using a different brand of card is likely to impact print quality and/or damage the print head.
NOTE
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