evation |
EN-34
8 TROUBLESHOOTING
1. If your e-bike or the drive system does not function as desired, first
check whether the fault can be rectified using the "Troubleshooting"
overview table given below.
2. Where appropriate, please contact a Fazua Servicepartner or visit the
official Fazua service platform (www.fazua.com/help) in the following
cases:
• The fault is not listed in the overview table,
• The fault is listed in the overview table, but it is not resolved by
following the instructions provided here, or if you are unsure.
"TROUBLESHOOTING" OVERVIEW TABLE
Problem possible cause / solution
Motor power feels
lower than usual.
The drive system is brand new.
► Wait until the drive system is "retracted".
The drive system requires a few kilometres to
produce full power
It is very hot and the heat management of the battery
and/or drivepack limits the performance.
It is very cold, meaning the battery (= lithium-ion battery)
is not providing the usual performance level.
The drivepack
cannot be clicked
out of the down-
tube.
The locker is defective.
Dirt could be blocking the locker. It may be that you have
ridden without the drivepack in bad weather conditions.
► Contact a Fazua Servicepartner.
The drivepack is
making buzzing
noises.
The polygon sleeve is moving.
► Contact a Fazua Servicepartner.
The drivepack is
making clicking
noises.
The polygon coupling has been loaded on one side.
► Push the polygon coupling back into its original posi-
tion to mobilise it again.
FAZUA Benutzerhandbuch_EN.indb 34FAZUA Benutzerhandbuch_EN.indb 34 26-Feb-20 12:47:0626-Feb-20 12:47:06
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