41
12. SOLVING PROBLEMS
12.1 ON SCREEN MESSAGES
If one of the following messages appears on your TV screen, make a note of the number that
appears with the message (for example, F01). If you need to call Customer Support for assistance,
please have the error number handy so they can help you as quickly as possible.
Problem Suggested Solution
The server is
temporarily
unavailable, please try
later.
There is a problem with the service, which will be resolved shortly.
Rights licence cannot
be acquired.
There is a problem with the service, which will be resolved shortly.
Your account PIN
number is not
recognised.
Please check your PIN and try again. If the problem persists, log in to
your FetchTV account on the internet and change your PIN.
You have insufficient
funds in your account.
Please check the account you have linked to your FetchTV account at
www.fetchTV.co.uk and ensure that it has sufficient funds
To Next Page
Loading...
