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Fluance Warranty
Warranty Information
Fluance gives the following warranty to the original customer of each new Fluance
product purchased from a dealer authorized by Fluance. Fluance warrants that each
new product, under normal use, is free from defects, subject to the terms and
conditions set forth. If a defect should occur within the warranty period, repairs will
be made free of charge for parts and labor when such defects are determined by us
to be attributable to faulty materials or workmanship at time of manufacture.
Warranty Period
The Fluance products listed below are warranted for parts and labor for the stated
period from the date of original purchase and are subject to the terms and conditions
of the warranty.
Home Audio Passive Speakers: Lifetime Warranty
Active/Powered Speakers: 2 Year Warranty
HiFi Turntables: 2 Year Warranty
Warranty Exclusions
Products purchased from a dealer not authorized by Fluance. Products with the serial
number defaced, altered or missing. Defects resulting from disaster, accident, abuse,
misuse, lightning, power surges, neglect, unauthorized modication or water damage.
Defects or damage as a result of repairs performed by a person or party not
authorized by Fluance. Defects or damage occurring during shipping (claims should
be made with the shipping company).
To Obtain Warranty Service
Should your Fluance product need warranty service, please contact your Fluance
Authorized Dealer and send your product fully insured and freight prepaid to the
nearest Fluance authorized service center. Before sending to Fluance, you will be
required to get a Return Authorization Number from your dealer.
Products shipped without a valid Return Authorization Number will be refused. To
avoid possible shipping damage, make sure the product is properly packaged and
well protected. Include a copy of your original bill of sale and this warranty card as
proof of warranty along with your name, home and/or work telephone number(s),
a complete return address and a detailed description of the faults.
Products repaired within warranty will be returned freight prepaid. This warranty
card in itself is not considered a valid proof of purchase. When applying for warranty
repairs, you must present the original copy of your bill of sale and this warranty card
as proof of warranty.