Foscam C2E - Page 55

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
Write your RMA number and the return reason (the problem of the product) on the
warranty card along with the complete package to send them back.
Replacement Services

If customers ask for replacement service, please contact point-of-purchase and
follow their policy.

Our technicians will inspect all items returned for replacement requests. If the retuned
product is found in working order, we will return the same item received. However
customers shall be responsible for all shipping & handling charges incurred for
getting the units back to customers.

If returned products are found defective, we will replace the product and assume the
shipping cost for sending back the replacement unit to customers.

If for any reason, we are unable to provide a replacement of the original returned
item(s). You will have a choice for a "Substitute" item at the same equal value.

We do not provide exchange and replacement due to normal hardware upgrade
according the market after 14 days after the product is delivered.

Our technicians will test the product before send out the replacement, any other
demand for more than two times replacement for the same product during
replacement limit will be rejected.

Replaced products are warranted from the balance of the former warranty
period.
Warranty Forfeiture

Warranty is void if purchase from unauthorized distributor or reseller.

Warranty is void if trade-mark, serial tags, product stickers have been removed,
altered or tampered with.

Warranty is void for mishandling, improper use, or defacing the product.

Abuse firmware upgrade without the authorized technician's guidance.

Warranty is void for physical damage, altered, either internally or externally, improper
or inadequate packaging when returned for RMA purposes.

Warranty is void if damage has resulted from accident, dismantle, abuse, or service
or modification by someone other than the appointed vendor, souse, fission or the
spare part has been over the period of warranty.

Warranty is void if product is damaged due to improper working environment or
operation. (For example, improper temperature, humidity, unusual physical or
electrical stress or interference, failure or fluctuation of electrical power, static
electricity, using wrong power adapter, etc.)

Warranty is void if damaged by the use of parts not manufactured or sold by
FOSCAM.

Damage caused by improper installation of third-party products.

Warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning,
flood, etc.
 Product beyond limited warranty.