75
w
w
w
w
w
w
w
w
w
w
w
w
w
w
w
w
ww.foscam.
ww.foscam.
ww.foscam.
ww.foscam.
ww.foscam.
ww.foscam.
ww.foscam.
ww.foscam.
us
us
us
us
us
us
us
us
Foscam
Foscam
Foscam
Foscam Digital
Digital
Digital
Digital Technologies
Technologies
Technologies
Technologies LLC
LLC
LLC
LLC
Telephone:
Telephone:
Telephone:
Telephone: 1-800-930-0949
1-800-930-0949
1-800-930-0949
1-800-930-0949
75
75
75
75
Figure 5.2
NOTE:
NOTE:
NOTE:
NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX.
If you cannot see live video, try shutting down the firewall or anti-virus software and try again.
5.1.4
5.1.4
5.1.4
5.1.4 Can
Can
Can
Can ’
’
’
’ t
t
t
t access
access
access
access IP
IP
IP
IP camera
camera
camera
camera on
on
on
on internet
internet
internet
internet
Possible reasons why camera is not accessible on the internet:
1 ) ActiveX controller is not installed correctly
2 ) The port which the camera use s is blocked by a Firewall or Anti-virus software. Try
changing to a nother port number. (Figure 5.2)
3 ) Port forward ing is not successful ( Figure 3.30)
Double check these settings and make sure they are correct.
5.1.5
5.1.5
5.1.5
5.1.5 IP
IP
IP
IP Camera
Camera
Camera
Camera Tool
Tool
Tool
Tool could
could
could
could not
not
not
not find
find
find
find camera
camera
camera
camera
’
’
’
’
s
s
s
s IP
IP
IP
IP
Verify that the network cable is securely fastened to the camera .
Make sure that DHCP is enabled on your router, do not enable MAC address filter.
Make sure that the firewall or anti-virus software does not block the camera. You can add the
camera as a trusted site on your firewall or anti-virus software.
5.1.6
5.1.6
5.1.6
5.1.6 UPnP
UPnP
UPnP
UPnP always
always
always
always failed
failed
failed
failed
UPnP only contains port forwarding in our recent software. Sometimes, it may be fail to do port
forwarding automatically because of the firewall or anti-virus software. It may also be due to the
router ’ s security settings. We recommend manually configuring port forwarding the camera can
be viewed on the internet .
Change
Change
Change
Change another
another
another
another port
port
port
port
number
number
number
number
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