Foxtel BiQ - Page 28

Business iQ (BiQ) Self Help Troubleshooting Guide
Printed: 5 July 2021
© FOXTEL Management Pty Ltd 2020 28
Color State Information Troubleshooting
ORANGE Flashing
☼☼☼☼
(long flash, quick
pause; 3:1)
Temperature is too high and
above the predefined range.
Check ventilation
holes are not
obstructed. There
shall be 1RU (4.5cm)
space above the
vuStreamer for heat
dissipation.
Check all
vuStreamer fans are
in operation.
Check cooling
system in room.
Ambient
temperature should
not exceed 40⁰C.
ORANGE
Flashing
☼☼☼☼
(long pause,
quick flash; 1:3)
No satellite/terrestrial signal.
Device cannot tune to a signal.
Check input signals
connection as per
vuStreamer Cable
Connections.
If connections are secure,
go to Escalate to Foxtel
Commercial for Foxtel to
check cabling and levels:
• The input signal power
for DVB-S/S2 shall be in
the range 70dBuV to
78.8dBuV.
• The input signal power
for both DVB-T/T2 shall
be in the range 75dBuV
to 78.8dBuV
GREEN Continuous
☼☼☼☼
Everything works correctly.
Tuner card is configured,
tuners are locked, and
signals defined in the
configuration are received
and transmitted without
any problem.
If there is no signal
displayed or
pixelization on any
TV stations on
multiple Set-Back-
Box the issue most
probably network
related. Follow the
troubleshooting
steps below this
table.
GREEN Flashing Initialization in progress.