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8. Hard or untreated water is being delivered
a. Bypass valve is open or faulty
a. Fully close bypass valve or replace
b. Media is exhausted due to high water usage b. Check program settings or diagnostics for
c. Meter not registering
c. Remove meter and check for rotation or
foreign material
d. Water quality fluctuation
d. Test water and adjust program values
accordingly
e. No regenerant or low level of regenerant in
e. Add proper regenerant to tank
f. Control fails to draw in regenerant f. Refer to Trouble Shooting Guide number 12
g. Insufficient regenerant level in regenerant tank
g. Check refill setting in programming. Check
refill flow control for restrictions or debris
and clean or replace
h. Damaged seal/stack assembly
h. Replace seal/stack assembly
i. Control valve body type and piston type mix
i. Verify proper control valve body type and
j. Fouled media bed j. Replace media bed
9. Control valve uses too much regenerant
a. Improper refill setting
b. Improper program settings
b. Check program settings to make sure they
are specific to the water quality and
c. Control valve regenerates frequently
c. Check for leaking fixtures that may be
exhausting capacity or system is undersized
10. Residual regenerant being delivered to service
a. Low water pressure
a. Check incoming water pressure – water
pressure must remain at minimum of 25 psi
b. Incorrect injector size
b. Replace injector with correct size for the
c. Restricted drain line
c. Check drain line for restrictions or debris
11. Excessive water in regenerant tank
a. Improper program settings a. Check refill setting
b. Plugged injector b. Remove injector and clean or replace
c. Drive cap assembly not tightened in properly c. Re-tighten the drive cap assembly
d. Damaged seal/ stack assembly
e. Restricted or kinked drain line
e. Check drain line for restrictions or debris
and or un-kink drain line
f. Plugged backwash flow controller
f. Remove backwash flow controller and clean
or replace
g. Missing refill flow controller
g. Replace refill flow controller
12. Control valve fails to draw in regenerant
a. Injector is plugged a. Remove injector and clean or replace
b. Faulty regenerant piston
b. Replace regenerant piston
c. Regenerant line connection leak c. Inspect regenerant line for air leak
d. Drain line restriction or debris cause excess back
pressure
d. Inspect drain line and clean to correct
restriction
e. Drain line too long or too high e. Shorten length and or height
f. Check incoming water pressure – water
pressure must remain at minimum of 25 psi
13. Water running to drain
a. Power outage during regeneration
a. Upon power being restored control will
finish the remaining regeneration time.
Reset time of day.
b. Damaged seal/ stack assembly
b. Replace seal/ stack assembly
c. Piston assembly failure c. Replace piston assembly
d. Drive cap assembly not tightened in properly d. Re-tighten the drive cap assembly
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