Fault Possible Cause Solution
Tap supplies no water The angle valves of the water supply
installation are closed.
Open the angle valves, check the
working of the hot and cold water.
The main water valve is closed. Open the main water valve.
Hoses are kinked. Straighten the kinked hoses.
Tap is clogged. Inspect the tap and clean the
aerator.
Filtered, chilled,
carbonated, boiling water
cannot be drawn
Filter not installed correctly.
with decent force until it cannot be
tightened any further.
No connection between the tap and
the device.
Plug in the cable connector of the
communication cable securely.
The installation kit is installed
incorrectly.
Check the correct installation of the
installation kit.
Boiling water can not be
drawn
areas with high content of lime in
drinking water.
Contact customer service.
The boiler is faulty. Contact customer service.
instead of water
The high-pressure pump is faulty. Contact customer service.
The drawn water contains
connected.
Replace or correctly connect the
Drain about 1 liter of sparkling water
before.
Check the connecting hoses for
correct installation.
the pressure reducer must be
adjusted to 5 bar.
and therefore cannot absorb
Wait until the cooling unit has
The pressure reducer in the device
is faulty.
Contact customer service.
The drawn chilled and
carbonated water is too hot
A lot of water was drawn within a
very short time.
Wait until the cooling unit has
The cooling is faulty (compressor is
Contact customer service.
Overheating of the device.
cabin and reduce ambient
temperature.
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