Fault Possible Cause Solution
The device operates with
less performance
The hot water mains connection is
used for the water inlet of the
device.
Ensure that the cold water mains
connection is used for the inlet of
the device.
The device cannot be
switched on
The mains plug is not inserted. Insert the mains plug into a GFCI-
protected wall plug socket.
The mains plug or cable is damaged
or defective.
Contact customer service.
No power supply. Check the socket fuse, if any, and
the GFCI.
Contact your electrical system
installer.
Leakage sensor active. Unplug the device and contact
customer service.
Software problem. Disconnect the power supply for at
Short-circuit in the device. Unplug the device and contact
customer service.
The cleaning process is not
running
Cleaning cup not installed correctly. Rotate the cleaning cup to the right
with decent force until it cannot be
tightened any further.
The device cannot connect
to the app
Connectivity on the device is
deactivated.
Activate the connection.
The device shows an
unknown color code
Failure of the device. Disconnect the power supply for at
Contact customer service.
If you can‘t manage your malfunction or defect
please contact the Franke service desk, installer
Maintenance
General maintenance
▶
our Franke webshop.
Do not use cleaning agents containing
household vinegar or cleaning agents with acetic
acid. These substances damage the surface. The
tap will become matt and scratched.
▶ Limescale deposits can be prevented by drying
the tap after use.
▶ If limescale deposits occur, remove these using
▶ Always use original Franke parts for maintenance
or repair. This guarantees the safety and proper
function of the product and safeguards any
warranty claims.
▶ Replacement or repair of parts may only be
carried out by Franke Service.
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