Assistance from the Support Team
FRITZ!Box 4020 123
2. If you have any problems, for instance in establishing
connections, read the section Help in Case of Errors from
page 112.
3. Search for a solution in the AVM Knowledge Base.
en.avm.de/service
This site contains answers to questions frequently
posed to our Support team.
Support by e-mail
You can send us an English-language e-mail request at any
time using the “Service” area of our website. You can reach
the service area at en.avm.de/service/support-request/your-
support-request.
1. Select the product group and your product for which you
need support.
You will receive a selection of FAQs.
2. If you need more help, click the “Submit support re-
quest” link to open the e-mail support form.
3. Fill out the form and send it to AVM by clicking the “Sub-
mit support request” button.
Our Support team will respond by e-mail as quickly as possi-
ble.
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