Troubleshooting
404
Toner Smears or Print Comes Off/Stain on Back Side
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji
Xerox local representative office or an authorized dealer.
Problem Action
Toner smears or print comes off.
The output has stain on the back
side.
The print media surface may be uneven. Try changing the
Paper
Type
setting in the print driver. For example, change Plain to
Lightweight Cardstock.
1
On the
Paper/Output
tab in
Printing Preferences
of the print
driver, change the
Paper Type
setting.
Verify that the correct print media is being used.
If not, use the print media recommended for the printer.
See also:
• "Usable Print Media" on page 154
Adjust the temperature of the fusing unit.
1
Launch the Printer Setting Utility, and click
Adjust Fusing Unit
on
the
Printer Maintenance
tab.
2
Adjust the fixing temperature by turning up the value for your
printing media.
3
Click the
Apply New Settings
button.
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