Contents 6
10 Troubleshooting ....................................................................... 383
Clearing Jams............................................................................................ 384
Avoiding Jams .............................................................................. 385
Identifying the Location of Paper Jams.........................................386
Clearing Paper Jams From the ADF (DocuPrint M215 fw Only) .. 387
Clearing Paper Jams From the Front of the Printer...................... 391
Clearing Paper Jams From the Back of the Printer ...................... 392
Clearing Paper Jams From the Center Output Tray ..................... 394
Jam Problems............................................................................... 397
Basic Printer Problems.............................................................................. 398
Display Problems....................................................................................... 399
Printing Problems ...................................................................................... 400
Print Quality Problems...............................................................................402
The Output Is Too Light ................................................................ 403
Toner Smears or Print Comes Off/Stain on Back Side................. 404
Random Spots/Blurred Images..................................................... 405
The Entire Output Is Blank............................................................ 406
Streaks Appear on the Output ...................................................... 407
Mottle ............................................................................................ 408
Ghosting ....................................................................................... 409
Fog................................................................................................ 410
Bead-Carry-Out (BCO) .................................................................411
Auger Mark ................................................................................... 412
Wrinkled/Stained Paper ................................................................ 413
The Top Margin Is Incorrect.......................................................... 414
Protrudent/Bumpy Paper .............................................................. 415
Copy Problem............................................................................................ 416
Copy Quality Problems.............................................................................. 417
Fax Problems (DocuPrint M215 fw Only) .................................................. 418
Scanning Problems ................................................................................... 420
Scan Driver/Printer Utility Problems .......................................................... 422
Other Problems .........................................................................................423
Understanding Printer Messages ..............................................................424
Contacting Service .................................................................................... 432
Getting Help............................................................................................... 433
LCD Panel Messages ................................................................... 434
SimpleMonitor Alerts.....................................................................435
Obtaining the Product Information ................................................436
Non-Genuine Mode ...................................................................................437
The Operator Panel ......................................................................438
The Printer Setting Utility .............................................................. 439
11 Maintenance ............................................................................ 441
Cleaning the Printer................................................................................... 442
Cleaning the Scanner ................................................................... 443
Cleaning the ADF Feed Roller (DocuPrint M215 fw Only)............ 445