14 Problem Solving
420
Problem Solving
14
017-771
[Cause] An error occurred.
[Remedy] Execute the operation again. If the error still is not resolved, contact our Customer
Support Center.
017-772
[Cause] The scanned documents is completely blank.
[Remedy] Take one of the following measures.
z
Check whether the document is blank or whether the side of the document to be
scanned is loaded correctly.
z
Select [Image option] in the [Advanced Settings] screen and set the scan density to
be [Darken].
If the error still is not resolved, contact our Customer Support Center.
017-780
[Cause] When [Enabled] is set to [Auto Job Promotion], a bypassed job is automatically deleted
after a certain period of time.
[Remedy] No measure is required.
Note • If necessary, change the setting by set [Disabled] or specify the period of time until a bypassed
job is deleted between 1 minute and 120 hours.
017-782
[Cause] An internal error occurred during image processing.
[Remedy] Execute the operation again. If the error still is not resolved, contact our Customer
Support Center.
017-783
[Cause] The memory became insufficient during image processing.
[Remedy] Take one of the following measures:
z
Transmit data with lower resolution.
z
Transmit data in the setting [Output Color] to [Black & White].
017-784
017-785
017-786
[Cause] An internal error occurred during image processing.
[Remedy] Execute the operation again. If the error still is not resolved, contact our Customer
Support Center.
017-787
[Cause] An error occurred while processing data for printing of Google Cloud Print.
[Remedy] Print by a method other than Google Cloud Print.
018-400
[Cause] Although IPSec is enabled, the IPSec settings are inconsistent.
z
Although [Authenticated by Preshared Key] is set in [IKE Authentication Method], a
passcode is not set.
z
Although [Authenticated by Digital Signature] is set in [IKE Authentication Method],
an IPSec certificate is not set.
[Remedy] Remove the inconsistency of the IPSec settings, and enable IPSec again.
z
When [Authenticated by Preshared Key] is set in [IKE Authentication Method], set the
passcode.
z
When [Authenticated by Digital Signature] is set in [IKE Authentication Method], set
an IPSec certificate.
018-405
[Cause] An error occurred during LDAP authentication.
[Remedy] The account is disabled in the active directory of the authentication server, or the access
is set to disabled. Consult your network administrator.
018-406
018-407
[Cause] The machine detects the identical IPv4 addresses when Ethernet1 and Ethernet2 are
connected to different network and the setting of identical addresses is prohibited.
[Remedy] Set different IP addresses to each Ethernet. When setting the same IP address to each
Ethernet, contact our Customer Support Center.
018-408
[Cause] The IPv4 address already exists in the network of Ethernet2.
[Remedy] Change the IPv4 address of Ethernet2.
Error Code Cause and Remedy
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