14 Problem Solving
432
Problem Solving
14
018-738
[Cause] The machine cannot connect to Google Cloud Print, because of a network error.
[Remedy] Check that the network cable is connected properly. Also check that the environmental
settings are adequate.
018-739
[Cause] An internal error occurred.
[Remedy] Execute the operation again. If the problem still exists even after the remedy, contact
our Customer Support Center.
018-740
[Cause] The machine cannot connect to Google Cloud Print, because of a certificate error.
[Remedy] Check that the root CA certificate registered to the machine and the certificate
verification settings are correct.
018-741
[Cause] An internal error occurred.
[Remedy] Execute the operation again. If the problem still exists even after the remedy, contact
our Customer Support Center.
018-743
[Cause] The machine cannot connect to Google Cloud Print, because of a proxy connection
error.
[Remedy] Check that the proxy server settings are adequate.
018-744
[Cause] The machine cannot connect to Google Cloud Print, because DNS failed to resolve the
name.
[Remedy] Check that the DNS settings are adequate.
018-745
[Cause] The machine cannot connect to Google Cloud Print, because of a proxy connection
error.
[Remedy] Check that the proxy server settings are adequate.
018-746
[Cause] The machine cannot connect to Google Cloud Print, because DNS failed to resolve the
name.
[Remedy] Check that the DNS settings are adequate.
018-747
[Cause] The SMB server of the destination computer cannot be found while transferring data
using SMB of the Scan to PC service.
[Remedy] Take one of the following measures.
z
Confirm the connection of the network cable.
z
Check whether the IP address is correct when an IP address is used for the transferring
destination address.
z
For communications over subnet, confirm the WINS server settings, and check
whether the server address can be resolved correctly.
z
Confirm the file Sharing service (communicating via port 137(UDP), port 138 (UDP),
and port 139 (TCP)) is authorized for the transferring destination server, router
between the machine and server, and virus security software or firewall software on
the forwarding destination server.
018-748
[Cause] An LDAP server protocol error occurred as a result of the Address Book operation. The
server returned RFC2251 Result Message No "48" (inappropriate authentication) for
Address Book query.
[Remedy] The LDAP server has a security problem. Have your network administrator confirm the
authentication settings on the LDAP server.
Error Code Cause and Remedy
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