Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTi psFaultTroubleshooting
Follow the safety note s in the "Safety/Regulations" manual when
connecting or disconnecting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumst ance s that led to the fault. Also
make a note of any error messages displayed.
► Switch the notebook off.
► Please contact the Hotline/Service Desk.
You can find the telephone numbers in the service desk list. Please have
the following information re ady when you ca ll:
• The model name and serial number of the notebook. The serial number is
located on a sticker on the unde rside of the notebook.
• Notes of any messages that appear on the screen and information on acoustic signals.
• Any changes you have made to the hardware or software since
receiving the notebook.
• Any changes you have made to the BIOS Setup settings since receiving the notebook.
• Your system configuration and all peripheral devices connected to yo ur system.
• Your sales contract.
Our notebooks
have been designed primarily with mobile applications in mind. This
means that con
siderable effort has been made to optimise components and equipment
in terms of we
ight, space and energy requirements. Depending on the p articu lar
configuratio
n you have purchased, it is possible that functionality may be slightly reduced
compared to a
desktop PC if you are running processor-intensive gaming software, e.g .
games with i
ntensive 3D graphics. Updating your hardware with drivers which have not
been appro
ved by Fujitsu Technology Solutions may result in performance losses, da ta
losses or m
alfunction of the equipm ent. A list of approved drivers and current BIO S
versions c
an be downloaded from: "
http://support.ts.fujitsu.com/Download/Ind ex.as p"
Help if pr
oblems occur
Should you encounter a problem with your computer that you cannot resolve yourself:
► Note the ID number of your device. The ID number is found o n the type rating
plate on the back or unde rside of the casing.
► For further clarification of the problem, contact the Service Desk for your country (see the
Service Desk list or visit the Internet at
"
http://support.ts.fujitsu.com/c ontact/servi cedesk/ServiceDe skNumber_Int.asp"). When you
do this, please have ready the ID num ber and serial numb er of your system.
Fujitsu 59
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