Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTipsFaultTroubleshooting
Follow the safety notes in the "Safety/Regulations" manu al when
connecting or disconnecting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Ma ke a note of the steps and the circumstances that led to t he fault. Also
make a no te of any error messages displayed.
► Sw itch the notebook off.
► Please contact the Hotline/Service Desk.
You c an find the telephon e numbers in the service desk list. Please have
the following information ready when you call:
• The model name and serial number of the noteb ook. The serial number is
located on a sticker on the underside of the not ebook.
• Notes of any messages that appear on the screen and information on a cou stic signals.
• Any changes you have made to the ha rdwa re or software s in ce
receiving the notebook.
• Any changes you have made to the BIOS Setup settings since re ceiving the notebook.
• Your system configuration and all peripheral devices connected to your system.
• Your sales contract.
Our notebooks
have b een designed primarily with mobile a pplications in mind. This
means that con
siderable effort has been made to optimise components and equipment
in terms of we
ight, s pace and energy requirements. Depending on the particular
configuratio
n you have purchased, it is possible that functionality may be slightly reduced
compared to a
desktop PC if you are running processor-intensive gaming software, e.g.
games with i
ntensive 3D graphics. Updating your hardware with drivers which have not
been appro
ved by Fujitsu Technology Solutions may result in performance losses, data
losses or m
alfunction of the equipment. A list of approved drivers and current BIO S
versions c
an be downloade d from: "
http://support. ts.fujitsu .com/Download /Index.asp"
Help if pr
oblems occur
Should you encou nter a problem with your computer that yo u c anno t resolve yourself:
► N ote the ID number of your device. The ID number is found on the type rating
plate on the back or underside of the casing.
► F or further clarification of the problem, contact the Service Desk for your country (see the
Service Desk list or visit the Internet at
"
http://support.ts.fujitsu.com/con tact/servicedesk/ServiceDeskNumber_Int.asp"). When you
do this, please have ready the ID number and serial number of your system.
56 Fujitsu
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