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7.2 Troubleshooting Checklist
This section describes common problems that may occur during the use of the ScanSnap and how
to solve them.
Check the items as described in the following table before requesting repair service.
If you cannot solve the problem even after checking the following items, contact an authorized
FUJITSU scanner service provider.
Symptom Check The Item Out Resolution
The ScanSnap cannot
be turned on.
Is the power/USB cable
connected correctly?
Correctly connect the power/USB cable.
Disconnect and then re-connect the power
cable.
(Note: Wait at least five seconds before recon-
necting the power cable.)
Is the paper chute closed?
(The ScanSnap is automati-
cally powered on/off when
the paper chute is opened/
closed.)
Open the paper chute.
Is the Mac OS X started
completely?
(The ScanSnap is powered
on/off in conjunction with
the computer.)
Wait until Mac OS X is started up completely.
The LED stays out while Mac OS X is
starting up or in the sleep mode.
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