What to do if my Fujitsu ScanSnap S500M is not turning on?
If your Fujitsu Scanner is not turning on, ensure the AC/USB cable and AC adapter are correctly connected. Try disconnecting and reconnecting them, waiting at least 5 seconds before reconnecting the AC cable. Make sure the Paper chute is open. If using a Mac, wait until the operating system has completely started. Finally, press the [POWER] button on the scanner.
What to do if scanning does not start on my Fujitsu Scanner?
If scanning does not start, ensure the USB cable is correctly connected (and if using a hub, that it is powered). Try disconnecting and reconnecting the AC adapter/cable. If the ScanSnap Manager icon isn't displayed, start ScanSnap Manager from the ScanSnap installation location (Applications - ScanSnap - ScanSnap Manager). As a further step, disconnect and reconnect the AC cable and AC adapter, and if using a USB hub, connect the scanner directly to your computer. If problems persist, restart your computer or uninstall and reinstall ScanSnap Manager. Ensure the “Scan and Save Settings” window is closed before scanning.
Why does my Fujitsu ScanSnap S500M frequently have multi-feeds?
A multi-feed occurs when two or more sheets of paper are fed simultaneously into the scanner. To resolve this, clean the Pad ASSY following the instructions in “5.3. Cleaning Inside of the scanner.” If cleaning doesn't help, replace the Pad ASSY following the instructions in “6.2. Replacing the Pad ASSY.” Also, reduce the number of sheets so that the document stack is 0.2" (5 mm) thick or less.
What to do if paper is not fed (stops midway) in Fujitsu ScanSnap S500M Scanner?
If paper is not feeding correctly, clean the Pick roller following the instructions in “5.3. Cleaning Inside of the scanner.” If the issue continues, consider replacing the Pick Roller, referring to “6.3. Replacing the Pick Roller.” Also, check for and remove any foreign material from the document-feeding path.
Why do vertical lines appear in the scanned image from my Fujitsu ScanSnap S500M?
If vertical lines appear in the scanned image, clean the inside of the ADF following the instructions in “5. Daily Care.”
Why is the image scanned by my Fujitsu ScanSnap S500M too light or too dark?
If the scanned image is too light or too dark, adjust the “Brightness” setting at [Scanning] - [Option...] in the “Scan and Save Settings” window.
What to do if lines on the document are blurred by my Fujitsu ScanSnap S500M?
If lines on the document are blurred, and you are scanning textual content, select the check box for [Setting for text only document] at [Scanning] - [Option...] in the “Scan and Save Settings” window. If the problem persists, change the “Image quality” setting.
Why is my Fujitsu ScanSnap S500M not recognized even though ScanSnap Manager is installed?
If the scanner is not recognized, and you have accidentally deleted the “ScanSnap Manager” Login Item from “System Preferences,” select “System Preferences” - “Login Item”- “Add” - “SSManager, app,” and then register it again. With Finder, select “Applications” - “ScanSnap” - “ScanSnap Manager.”
Why is the file size of the created black-and-white image from my Fujitsu ScanSnap S500M large?
If the file size of the created black-and-white image is large, select “B&W” or “Auto Color Detection” from the [Color mode] drop-down list on the [Scanning] tab of the “Scan and Save Settings” window, and scan the document.
Why does the scanned image of the document shift or is distorted when using Fujitsu Scanner?
If the scanned image of the document shifts or is distorted, ensure you load the document correctly.
General| Scanning Technology | CIS (Contact Image Sensor) |
|---|---|
| Optical Resolution | 600 dpi |
| Connectivity | USB 2.0 |
| Color Depth | 24-bit color |
| Duplex Scanning | Yes |
| Automatic Document Feeder Capacity | 50 sheets |
| Type | Sheetfed Scanner |
| Maximum Document Size | A4 |
| Supported Operating Systems | Mac OS X |
| Software | ScanSnap Manager |
| Power Source | USB powered |
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