Troubleshooting & Help
The GarageSmart™ device is completely tested at the factory before being packaged and
shipped. If installed properly and in accordance with the installation instructions in this manual,
your GarageSmart™ devices should provide many years of trouble free service. If the device
should not function or you need help, the following guides will assist in troubleshooting.
Finding your default gateway address
On most home and small business networks, where you have a single router and several
connected devices, the router’s private IP Address is the default Gateway Address. All devices
on your network send traffic to that IP Address by default.
The default Gateway Address of your router can be found using one of the following methods:
On the Router:
i. Look for the Gateway Address at the back or bottom of your router.
On Windows:
ii. Search and run the command CMD
iii. Type ipconfig, then enter.
iv. Look for Default Gateway.
On Mac:
v. Go to System Preferences.
vi. Select Network.
vii. Select Advanced.
viii. Click the TCP/IP tab.
ix. Your router’s gateway will appear next to Router.
On iOS:
x. Go to Settings.
xi. Tap Wi-Fi.
xii. Tap your current active Wi-Fi network.
xiii. Your default gateway’s IP address will appear next to Router.
On Android:
xiv. Go to Settings.
xv. Tap Wi-Fi (Note: on Samsung devices, first tap Connections, then tap Wi-Fi).
xvi. Tap your current active Wi-Fi network.
xvii. Tap Advanced.
xviii. Your default gateway’s IP address will appear under Gateway. (Note: on Samsung
devices, for IP Settings, select Static to view the Gateway Address).