4 REPAIR AND MODIFICATION PROCEDURE
Please follow these steps to return an Automation product to us:
1. Get the R
epair and Modification Return Authorization (RMA) form
An electronic version of the RMA form is available from the following web page:
www.gegridsolutions.com/contact
2. Fill in the RMA form
Fill in only the white part of the form.
Please ensure that all fields marked (M) are completed such as:
○ Equipment model
○ Model No. and Serial No.
○ Description of failure or modification required (please be specific)
○ Value for customs (in case the product requires export)
○ Delivery and invoice addresses
○ Contact details
3. Send the RMA form to your local contact
For a list of local service contacts worldwide,visit the following web page:
www.gegridsolutions.com/contact
4. The local service contact provides the shipping information
Your local service contact provides you with all the information needed to ship the product:
○ Pricing details
○ RMA number
○ Repair centre address
If required, an acceptance of the quote must be delivered before going to the next stage.
5. Send the product to the repair centre
○ Address the shipment to the repair centre specified by your local contact
○ Make sure all items are packaged in an anti-static bag and foam protection
○ Make sure a copy of the import invoice is attached with the returned unit
○ Make sure a copy of the RMA form is attached with the returned unit
○ E-mail or fax a copy of the import invoice and airway bill document to your local contact.
Chapter 22 - Maintenance and Troubleshooting P14x
528 P14xEd1-TM-EN-1
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