4. The local service contact provides the shipping information
Y
our local service contact provides you with all the information needed to ship the product:
○ Pricing details
○ RMA number
○ Repair centre address
If required, an acceptance of the quote must be delivered before going to the next stage.
5. Send the product to the repair centre
○ Address the shipment to the repair centre specified by your local contact
○ Make sure all items are packaged in an anti-static bag and foam protection
○ Make sure a copy of the import invoice is attached with the returned unit
○ Make sure a copy of the RMA form is attached with the returned unit
○ E-mail or fax a copy of the import invoice and airway bill document to your local contact.
P54A/B/C/E Chapter 21 - Maintenance and Troubleshooting
P54xMED-TM-EN-1 503
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