3-5
Trouble-Shooting
Problem Solution
Make sure that the forms tractors are positioned
correctly for the width of your paper and that the
perforated holes of the paper fit directly over the
tractor sprockets. See the section, “Using Continuous
Forms,” in Chapter 2 of the User Manual.
Operating Problems and Solutions
The following table identifies common operating problems and suggests solutions. If you
cannot resolve a problem, contact your dealer.
Problem Solution
The power does not turn on. Make sure that the “I” on the printer power switch is
depressed.
Make sure that the power cord is securely connected
to both the printer and the outlet. Make sure that the
power outlet is functional.
Turn the power off. Wait a minute and then turn the
printer on again. If the printer still has no power,
contact your dealer.
Make sure that the Ready indicator is lit. See the
subsection, “Operation of the Control Panel,” in
Chapter 2 of the User Manual.
Make sure that the interface cable is securely
connected to both the printer and the computer. See
step 6, “Connecting the Printer to Your Host System,”
of the Installation Guide, page 1-17.
If the Fault indicator is lit, load the paper. See
Chapter 2, “Paper Handling,” of the User Manual.
Run the printer printing test. If the printing test
executes normally, the problem is being caused by
the interface, the computer, incorrect printer settings,
or incorrect software settings. See step 5, “Testing
the Printer,” of the Installation Guide, page 1-14.
Make sure that the printer protocol selected in your
software is the same as the protocol selected on the
printer. See step 6, “Connecting the Printer to Your
Host System,” of the Installation Guide, page 1-17.
If you are using a DEC-423 serial interface, make sure
that the serial settings required by your software or
computer are the same as the settings on the printer.
Paper slips off the forms tractors or
the perforated holes of the paper
tear during printing.
The printer is on, but it will not
print.
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