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B
Technical Support
Sources of Support
There are several sources of help and information available depending on the type of help
you need:
• Your Printer Vendor
• Your Application Vendor
• Internet
• Your Authorized Service Provider
Your Printer Vendor
Your local vendor from whom you purchased this printer may be best equipped to help you.
Your vendor has specially trained service technicians available to answer questions and the
equipment to analyze your printer problems.
Your Application Vendor
Often, "printing" problems have more to do with the application being used than with the
printer. In this case, the application manufacturer is the best source of help.
Internet
For printer specific information (e.g., printer products, software and drivers, accessories, and
supplies), go to the following website: http://www.genicom.com/drivers/index.htm.