Warranty Requirements
97
Obtaining Warranty Service
If you are still unable to solve the problem and suspect that it is hardware related, follow
these:
1. Send an e-mail to GeoVision to start Return Merchandise Authorization (RMA) process.
E-Mail: sales@geovision.com.tw
or dvrsystem@geovision.com.tw
2. Securely pack the product in its original carton using the original packing material, or in
equivalent packaging.
3. The product shall be returned to GeoVision, Taiwan at your expense for shipping and
insurance costs.
BEFORE YOU DELIVER YOUR GV-NVR SYSTEM LITE FOR WARRANTY SERVICE, IT IS
YOUR RESPONSIBILITY TO BACK UP YOUR DATA. YOU WILL BE RESPONSIBLE FOR
REINSTALLING ALL DATA, SETTINGS AND PASSWORDS. DATA RECOVERY IS NOT
INCLUDED IN THE WARRANTY SERVICE AND GEOVISION IS NOT RESPONSIBLE FOR
DATA THAT MAY BE LOST OR DAMAGED DURING TRANSIT OR A REPAIR.