5-5
Troubleshooting 5
Repair and Return Policies
Repair and Return Policies
Before Calling Us
Gilson Customer Service personnel will be able to
serve you more efficiently if you have the following
information:
• the serial number of the VALVEMATE
• the installation procedure you used
• list of concise symptoms
• list of operating procedures and conditions you
were using when the problem arose
• list of other devices connected to the
VALVEMATE and a description of those
connections
• valve installed in the VALVEMATE
• list of other electrical connections in the room
Warranty Repair
Units covered under warranty will be repaired and
returned to you at no charge. If you have any
questions about applicability, please contact Gilson
or your authorized representative.
Non-Warranty Repair
For out-of-warranty repairs, contact your local
Gilson representative or the Gilson Customer Service
Department. A Customer Service representative will
discuss service options with you and can assist in
making arrangements to return the equipment, if
necessary.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
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