Warranty
Glow Brand warrants this product against failure due to defect in materials or workmanship under normal use
and maintenance for a period of 60 months (5 years) or 65 months if the date of installation cannot be
determined, and commences on the date of installation or commissioning of the appliance. Should any part
fail during the applicable warranty period, Glow Brand will provide a new or remanufactured part to replace
the defective part. Proof of purchase and installation date will be required in order to facilitate the warranty
requirements. All parts claimed under warranty are to be returned to Glow Brand for testing and verification.
The customer’s account will be credited only after the defective part has been examined by Glow Brand or the
vendor and determined to be defective. The cost of returning the
goods to Glow Brand is by others. All
warranty parts are to be prepaid by the customer.
W
arranty will not be offered until the equipment is paid for in
full. Warranty on all equipment sold to customers may be suspended, at Glow Brand’s discretion, until the
customer’s account is in good standing. Warranty covers defective components only. Normal wear and abuse
is not covered. This warranty does not cover costs incurred for diagnosing, repairing, removing, installing,
shipping, servicing, or handling of either failed parts, or replacement parts, or new units.
SECOND THROUGH THE TENTH YEAR
Limited Warranty for the Stainless Steel Tube Heat Exchanger
Glow Brand warrants it’s stainless steel heat exchanger against failure due to defect in materials or
workmanship under normal use and maintenance from the date of installation for the second
through the tenth
year to the original purchaser only. If during such time period, any part of the stainless steel tube heat exchanger
is found to be defective, Glow Brand will provide replacement for the original
heat exchanger.
FIRST YEAR (Labor)
Labor Warranty for Glow Brand Tankless Condensing Water Heater
Glow Brand will
provide a predetermined fixed labor amount for the replacement of defective parts for 1 year
(12 months) and commences on the initial date of installation or commissioning of the appliance.
Residential
Standard or Controlled
Recirculation
Uncontrolled Recirculation
Commercial
Standard or Controlled
Recirculation
Uncontrolled Recirculation
Standard - The Glow Brand unit is used as intended without the addition of a recirculation system.
Controlled Recirculation - The Glow Brand unit is used in conjunction with a recirculation pump as stated in the
manual utilizing an aquastat or timer operating in non-continuous mode.
Uncontrolled Recirculation - The Glow Brand unit is used in conjunction with a recirculation pump as stated in the
manual operating in continuous mode.
Product Improvements – As Glow Brand Technologies maintains a continuous improvement policy, specifications
are subject to change without notice.
. . . continued
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