Reset Button
Reset default factory settings following these four (4) steps:
1. Unplug the Ethernet cable.
2. Locate a needle-sized hole on the back panel of the gateway unit next to the power connection.
3. Insert a pin in this hole, and press for more than 4 seconds.
4. Take out the pin. All unit settings are restored to factory settings.
IVR Command
Reset default factory settings using the IVR Prompt (Table 5):
1. Dial “***” for voice prompt.
2. Enter “099” and wait for “reset” voice prompt.
3. Enter the encoded MAC address (Look below on how to encode MAC address).
4. Wait 15 seconds and device will automatically reboot and restore factory settings.
Encode the MAC Address
1. Locate the MAC address of the device. It is the 12-digit HEX number on the bottom of the unit.
2. Key in the MAC address. Use the following mapping:
Key Mapping
0-9 0-9
A 22 (press the “2” key twice, “A” will show on the LCD)
B 222
C 2222
D 33 (press the “3” key twice, “D” will show on the LCD)
E 333
F 3333
Table 12: MAC Address Key Mapping
For example: if the MAC address is 000b8200e395, it should be keyed in as “0002228200333395”.
Factory Reset will be disabled if the “Lock keypad update” is set to “Yes”.
If still have difficulties to get access to the device, pushing the reset button during booting up will trigger the RECOVERY
MODE, and device will use static IP 192.168.1.234/24. Put your PC under the same subnet, and then you will be able to open
the RECOVERY MODE web page on 192.168.1.234 by your web browser.
While attempting to trigger the RECOVERY MODE, do not loose reset button until device enters recovery mode.
Admin password is needed to login RECOVERY MODE and to get the respond key if “Lock Keypad update” is set to “Yes”.
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