GXE502X User Manual 11/2/2009
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People with a minimum of programming experience will find them familiar.
The conditional operators are as follows:
!=: Not equal to
==: Equal to
>, <, >=, <= : Comparison operators, Greater Than, Less Than, Greater Than or Equal to, Less Than or
Equal to.
The variables are as follows:
CALLER: Used to indicate a particular caller ID to be routed. For example we could have the case were
we want certain people within the company to have access to the SIP trunks of the GXE in order to place
international calls at a lower rate. In this case the employees could call into the GXE from their cell
phones and the caller ID would get recognized, the GXE could then route the call accordingly; for
example we can send this call to an auto-attendant with no restrictions or passwords.
To do this we can type into the condition string something like: CALLER==6175555555. Or we can
have multiple caller IDs to be recognized:
CALLER==6265555555||CALLER==9725555555||CALLER==4695555555. All these caller IDs would
get routed according to the set value.
DATE, WEEKDAY, TIME: These values are input in the condition field in the following format:
o DATE: MMDD(Month + Day of Month)
o WEEKDAY: SUN, MON, TUE, WED, THU, FRI, SAT
o TIME: HHMM
For example let’s say we want to define the working schedule for: Monday through Friday, and exclude
the holiday that is between Dec 25 to Dec 27, and the working hours are from 8:00AM to 12:00PM and
14:00PM to 18:00PM, we would have a string like this:
o (WEEKDAY>=MON) && (WEEKDAY<=FRI) && ( !( (DATE>=1225) && (DATE<=1227))
) && ( (TIME>0800 && TIME<1200) || (TIME>1400 && TIME<1800) ).
Using the previous condition the administrator could combine it with a SIPDID condition to route calls
to certain IVR based on the time and date of the week.
Other common business hours settings could be:
o (WEEKDAY>=MON&&WEEKDAY<=FRI)&&((TIME>=0800&&TIME<1230)||(TIME>=130
0&&TIME<1730))
A common after hours setting could be:
o ((WEEKDAY>=MON&&WEEKDAY<=FRI)&&(TIME<0800||TIME>=2100))||(WEEKDAY=
=SAT||WEEKDAY==SUN)
A common holiday setting could be:
o DATE==1127||DATE==1128||DATE==1225||DATE==0101||DATE==0216
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