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20 Troubleshooting
Are you still experiencing problems with your data logger? Then we advise you to contact an
installer. Unfortunately, Growatt does not employ installers to assist you with this.
21 Datalogger already exist
If you receive the message 'Datalogger already exist', the data logger may already be
linked to your account.
Do you suspect that the data logger is linked to another account, for example to the account
of a previous occupant of the house? Then send an e-mail to Growatt
(service.nl@ginverter.com) with the request to disconnect the data logger. Clearly state the
serial number and the check code (CC) of the data logger with the request to disconnect it.
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