Harmonic NSG 9116 - User Manual

Questions and Answers

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James PowersAug 27, 2025
What to do if Harmonic Gateway reports missing resources?
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  Ashley BergAug 27, 2025
  If you're encountering 'Missing resources' on your Harmonic Gateway, it means all 256 available sockets are in use. To resolve this, re-check your VOD system configuration.
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Veronica TaylorAug 27, 2025
What causes GbE X MPEG buffer overflow on Harmonic NSG 9116 Gateway?
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  Courtney WaltonAug 27, 2025
  If you're seeing a 'GbE X MPEG buffer overflow' alarm on your Harmonic Gateway, it means MPEG data arriving at the GbE port exceeds the port's capacity. If the problem is constant, the NSG is over-subscribed, so deprovision services until the error clears. If the alarm appears momentarily, the source material may be arriving in bursts and overflowing the port during transmission peaks.
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Chelsea CrawfordAug 25, 2025
Why is Harmonic NSG 9116 NSG System temperature too high?
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  Andrew RodriguezAug 26, 2025
  If you receive an NSG System overall temperature alarm on your Harmonic Gateway, it means the internal temperature has exceeded the limit. Check the environment temperature and ensure the fans are operating correctly.
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Paul AndrewsAug 23, 2025
What to do if GbE X Link is down on Harmonic NSG 9116 Gateway?
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  Rebecca BlackAug 23, 2025
  A 'GbE X Link down' alarm on your Harmonic Gateway indicates a problem with the Ethernet link of the GbE port, the source isn't sending a signal, or the source signal is too weak. To resolve this: * Verify the fiber is properly connected to the SFP. * Verify that SFP is properly inserted. * Check the fiber for physical damage. * Check that the source is sending a signal. * Check the source signal strength using an optical power-meter. The minimum light intensity that the SFP requires to maintain a link is: * 850 nm SFP: - 17 dBm * 1310 nm SFP: - 20 dBm.